Refund policy

Return & Refund Policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, products must be unused, unopened, and in the same condition in which they were received. Items must also be returned in their original packaging with proof of purchase.

For health, safety, and product-quality reasons, fragrance products that have been opened, sprayed, burned, melted, or otherwise used cannot be returned.

To request a return, contact us at dkgj@aromeauxtherapyco.com before sending anything back. If your request is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of personal preference, such as selecting the wrong product or scent.

If Aromeaux provides a return label for convenience, the cost of that label may be deducted from the approved refund. Original shipping charges are nonrefundable.

If your order arrived damaged, defective, or incorrect, Aromeaux will cover the cost of return shipping when a return is required.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. Contact us promptly at dkgj@aromeauxtherapyco.com if an item is damaged or defective, or if you received the wrong item.

Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Items That Cannot Be Returned

We cannot accept returns for:

  • Opened or used fragrance products

  • Custom, personalized, or special-order products

  • Sale or clearance items

  • Gift cards

  • Items returned without prior authorization

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different product is to return the eligible item. Once the return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected. We will also let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dkgj@aromeauxtherapyco.com.