Shipping policy

Shipping Policy

Thank you for shopping with AromeauxTherapy + Co. Please review the following information before placing your order.

Order Processing

Regular orders are processed within 3–5 business days, excluding weekends and holidays.

Because many Aromeaux products are handmade or prepared with care, additional processing time may be required for:

Handmade products
Custom or personalized orders
Large orders
Promotional and sale-event orders
High-volume periods and holidays

If your order requires additional preparation time, we will provide an update using the email address or phone number submitted at checkout.

Processing time is separate from shipping time. Selecting an expedited shipping service does not shorten the time required to prepare your order.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on the destination and package details.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

You will receive tracking information by email or text message after your order ships.

International Shipping

AromeauxTherapy + Co. ships internationally to eligible destinations available at checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost paid to Aromeaux.

International delivery times vary by destination and customs processing. Some products may be restricted from international shipment because of carrier or destination-country regulations. If we cannot ship an item to your destination, we will contact you regarding available options.

AromeauxTherapy + Co. is not responsible for delays caused by customs or for packages held by a destination country’s customs authority.

Local Pickup

Local pickup may be available for eligible orders in the New Orleans area. Select the available local-pickup option during checkout or follow the ordering instructions provided with the promotion.

Please wait until you receive confirmation that your order is ready before arriving for pickup. Pickup instructions and location details will be provided directly to you.

Orders must be collected by the person listed on the order unless another pickup person is authorized in advance.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at dkgj@aromeauxtherapyco.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refusal of delivery, or an unclaimed package may be the customer’s responsibility.

Lost, Delayed, or Missing Packages

If tracking has not updated or your package appears delayed, please contact the shipping carrier first and then email us at dkgj@aromeauxtherapyco.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm the shipping address on your order.
Check around the delivery location and with members of your household.
Check with neighbors, your property manager, or front desk.
Contact the carrier for delivery details.

Please also contact Aromeaux so we can review the order and determine what assistance may be available. A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us promptly at dkgj@aromeauxtherapyco.com.

Include your order number and clear photographs of the item, packaging, and shipping box so we can evaluate the issue and make it right.

Returns

Shipping-related returns remain subject to our Return & Refund Policy. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.